Plan Your Visit

Getting here by...

Head office

+44 (0) 20 7535 2300

enquiries@mcarthurglen.com

For all press enquiries, please email mailto:pressoffice@mcarthurglen.com

GETTING HERE

By Car

Ashford Designer Outlet is conveniently located for easy access from the M20 motorway, off Junction 9, Junction 10, or 10a. Alternatively, the centre can be reached from the A20, A2070 and the A28. 

To find us using your sat nav, enter TN24 0SD.

Parking is £2 every four hours. Our car parks are free for guests staying up to 30 minutes, blue badge holders, and everyone after 5 pm.

Disabled Parking available

Car Charging

Car charging points are now available. There are a total of 7 parking bays towards the exit of the Southern Car Park.

Ashford Designer Outlet hosts 1 tesla charging point at 22kw and 6 regular EV points at 3.6 kw. 

Please note that in order to use Ashford Designer Outlet's charging points, drivers will need their own charging lead.

The car park will only be available within our trading times. 

Connection fee: free 

 

 

Cycling & Walking

Ashford is located a convenient 15 minute walk from Ashford Town Centre and is easily accessible from the Ashford International Train Station via a signposted route. Cycle parking is available on either side of the Polo Ralph Lauren store, but we kindly ask all cyclists to dismount before entering the site. There is also a free air pump available for guests to use on the East Side of the mall near Guest Services and opposite Ted Baker. Utilising these facilities will be at the cyclist’s own risk.

ticketless parking

Enjoy our ticketless car parking system. This includes; automated number plate reading, digital space counter, and contactless payments.

Simply park your car, enjoy your day, and before leaving enter your vehicle registration into a car parking machine and pay.

Blue Badge Holders

We are pleased to offer all Blue Badge holders the option to add your vehicle registration to our ANPR database. Doing so will allow you free parking without the need to use our payment machines during your visit.

If you would like to take advantage of this, please provide your consent for us to obtain your information by contacting Guest Services via email at guest@ashforddesigneroutlet.com.


 

Group Visit

We offer a package of exclusive benefits reserved for groups, tour guides, and coach drivers. To book or enquire about group visits simply contact our Guest Services at the link below.

Group booking

By Train

Ashford International is less than a five minute walk from Ashford Designer Outlet. You will need to exit from the international side of the rail station and follow the directional signage to the centre. 

The high-speed link from London St. Pancras takes just 38 minutes, priced from £13.70 one way when you book in advance. 

Regular services are also running from Charing Cross, London Bridge, Waterloo, Victoria, and the South.

Customers that show a valid train ticket to Ashford International at Guest Services will receive a McArthurGlen Club day pass in their wallet, which unlocks an extra 10% off in participating brands. 

Find discounted train ticket information for Southeastern journeys including group discounts, cheap kids’ tickets, plus booking information below:

Southeastern Trains High Speed 1 from London

Best Times To Visit

The quietest times to visit are Monday - Friday before 11am or after 4pm.

Read More

Guest Services

The following services are available from our Guest Services located opposite All Saints.

  • Mobility Hire - Electric scooters and wheelchairs, free of charge 
  • Kids Cabs - Available to hire £2 per hour. Kids Cabs cars are located inside of Guest Services.
  • Kids Strollers - Available to hire £2 per hour. Kids Cabs cars are located inside of Guest Services.
  • Gift Cards 
  • Lost property
  • Free phone charging
  • First-aid point
  • Taxi calling/booking
  • Quiet room located upstairs by our Guest Lounge
  • Baby changing room facility
  • Changing places room
  • McArthurGlen Club registration
  • General information and tourist information

Reservations and enquiries can be made by calling the team: +44 (0) 1233 895900 or email us at guest@ashforddesigneroutlet.com

Disabled Access

Changing Places facilities are available to those who cannot use standard toilet access by providing the required space and equipment, including a height-adjustable changing bench and a hoist for safety and comfort.

Mobility scooters and wheelchairs are available for free in our centre. You can hire these from our Guest Services on the day (subject to availability), or enquire in advance. ID will be required upon collection.

For more information please contact the Guest Experience team on 01233 895 900 or email guestservices@ashforddesigneroutlet.com

Find out more about Changing Places

Dogs Welcome

Join us for a fashionable day out with all the family. We are a dog-friendly mall, and we kindly ask you to keep all dogs on leads. Don't forget, to pop to Guest Services for a free doggy treat and our doggy drinking fountain located outside. Discover our dog-friendly stores and restaurants below.

Reveal the list here

Free Mobile Phone Charging

Run out of juice? Charge your mobile phone at one of our two new ChargeBox stations! The stations are positioned by the East and West mall toilets next to our ATMs. The ChargeBox stations are free for guests to use.

Just plug in your mobile phone, lock the box and take the key to start your 30 mins of free charging.

How to find us

Plan your day

Get directions via Google maps

Opening times

Regular opening hours

Today  

09:00 - 20:00

  • Monday

    10:00 - 20:00

  • Tuesday

    10:00 - 20:00

  • Wednesday

    10:00 - 20:00

  • Thursday

    10:00 - 20:00

  • Friday

    10:00 - 20:00

  • Saturday

    09:00 - 20:00

  • Sunday *

    10:00 - 18:00

* Larger stores 11am-5pm

Special Opening Hours

  • 10:00 - 21:00

  • 10:00 - 21:00

  • 10:00 - 21:00

  • 10:00 - 21:00

  • 09:00 - 21:00

  • 09:00 - 21:00

  • 10:00 - 18:00

  • 09:00 - 21:00

  • 10:00 - 21:00

  • 10:00 - 21:00

  • 10:00 - 21:00

  • 10:00 - 21:00

  • 10:00 - 21:00

  • 10:00 - 18:00

* Easter Half Term

Services

  • Restaurants & Cafes

  • Free Wifi

  • Car Park

  • Disabled Access

  • Pet Friendly

  • Gift Cards

  • Safer Shopping

Welcome
To Ashford

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